tk99 Responsible Gaming
Enjoying sports and entertainment is great — but knowing your own limits matters even more. tk99 wants every member to play with awareness and stay safe.
Gaming is only for those 21 and above
To take part in any casino game or sports betting activity at tk99, you must be at least 21 years old. This rule is not a formality — it is an essential safeguard to protect minors from harm. Age is verified during account registration and ID may be requested at any time if there is any doubt.
Betting or playing casino games is primarily a form of entertainment — not a reliable source of income. Every game carries both the chance of winning and the chance of losing. So decide in advance how much time and money you are willing to spend — and do not go beyond that limit.
Reading tk99's Terms and Conditions will give you a clear understanding of the detailed rules for using your account and what responsible behaviour is expected.
Remember: trying to recover lost money by placing more bets often leads to even greater losses. If you lose, take a break, clear your head, and seek support if you need it.
No one under 21 can open an account or play games at tk99.
- Play only for fun, not with the expectation of making money.
- Never spend more than your set budget.
- Do not play while under the influence of alcohol or any other substance.
- Continuing to play in an attempt to recover lost money is risky.
Self-Control Tools
tk99 provides several protective features that you can manage yourself. Using them is not a sign of weakness — it is a sign of making a conscious decision.
Set Deposit Limits
Set a maximum daily, weekly, or monthly deposit amount. Lowering a limit takes effect immediately; increasing a limit requires a set waiting period.
Session Time Limits
Set a time limit on how long you play in one session. When the time is up, the system will automatically alert you and stop the game if necessary.
Self-Exclusion
You can block yourself from accessing your account for a set period — from one week up to permanently. During exclusion, you will not be able to log in and promotional messages will be turned off.
Loss Limits
Set a limit on the total amount you can lose within a given time period. Once the limit is reached, gameplay will stop automatically.
Reality Check
Pop-up messages will appear at set intervals, showing how long you have been playing and your total winnings or losses.
Request Support
Contact the tk99 support team at any time via 24/7 live chat or email. Help is available in Bangla and English.
To activate these tools or learn more, visit tk99's FAQ or contact live chat directly.
Recognise the Signs of a Problem
Ask yourself the following questions to understand whether gambling or betting is becoming a problem:
- Are you repeatedly placing bets to try to win back money you have lost?
- Are you betting more and more but getting less enjoyment from it?
- Are you spending more time on games than with family, friends, or work?
- Are you borrowing money or taking money from loved ones to play?
- Are you hiding your gambling from family or people close to you?
- Do you feel restless, irritable, or anxious when you are not playing?
- Have you tried to stop multiple times but been unable to?
If one or more of the above applies to you, seek help without delay. This is not weakness — it takes courage.
Healthy Gaming Habits
- Set a fixed budget before you play and stick to it.
- Set a time limit for each gaming session.
- Keep gaming purely for fun — not as a plan to earn money.
- Take regular breaks and spend time on other hobbies or activities.
- Share your gaming experience with family or a trusted friend.
- From time to time, review your own spending and time records.
If children or teenagers have access to your device, keep parental controls turned on. Never share your tk99 account password with anyone. It is the account holder's responsibility to ensure that minors cannot access this platform in any way.
Where to Get Help
Do not try to handle things alone. You can get support from the following places.
tk99 Live Chat
The tk99 support team is active on live chat 24 hours a day, 7 days a week. Speak directly in Bangla or English — about account restrictions, exclusion, or any concern you have.
Email Support
As an alternative to live chat, you can write to the tk99 support team in detail by email. Write in Bangla or English — you will receive a reply as quickly as possible.
Family and Loved Ones
Let a family member or trusted friend know about your situation. They can often see things more clearly from the outside and provide the support you need.
Professional Counselling
A mental health specialist or behavioural counsellor can help you understand and change problematic gambling patterns. There are a number of government and private mental health services available in Bangladesh.
How Self-Exclusion Works
Self-exclusion is an important tool that lets you voluntarily block yourself from using your tk99 account for a set period of time. It is a step you choose to take, and it takes effect on your account immediately.
During exclusion, you will not be able to log in, play any games, or receive any promotional messages. Any money in your account will remain safe. Your account cannot be reactivated before the exclusion period ends.
tk99's Privacy Policy explains how your personal information and account activity are kept secure. Information related to self-exclusion is also kept confidential.
To activate exclusion or learn about the full process, contact the tk99 support team via live chat. They will guide you through it step by step.
Exclusion Period Options
- 7-day temporary break
- 1-month break
- 3-month break
- 6-month break
- 1-year break
- Permanent closure (account closed)
To choose any of these options, inform the support team via 24/7 live chat or email.