tk99 Privacy Policy

1 Introduction and Applicability

tk99 is an online gaming and betting platform operated for Bangladeshi users. This Privacy Policy ("Policy") applies to tk99's website, mobile application, and all related digital services.

This Policy forms an integral part of our Terms and Conditions. By using any tk99 service, you are considered to have agreed to the terms set out in this Policy. Please read it carefully — if you have difficulty understanding any part, contact our support team directly.

This Policy applies to all registered and unregistered users located in Bangladesh who access or use the tk99 platform.

2 Types of Information Collected

tk99 collects only the information necessary to provide its services. The data collected falls into two main categories:

2.1 Information You Provide Directly

Information you provide directly when registering an account or using the service:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID or passport number (for identity verification)
• Financial transaction details such as bKash, Nagad, Rocket, or Upay account information
• Bank account details (for bank transfers)

2.2 Automatically Collected Information

When you use the tk99 platform, the following information is recorded automatically:

• Device type, operating system, and browser version
• IP address and geographic location (at country/division level)
• Login date, time, and session activity
• Game play history, bet amounts, and results
• Deposit and withdrawal transaction records
• Information collected through cookies and similar tracking technologies

3 Purpose of Data Collection

tk99 uses collected information only for specific and legitimate purposes. No data is used unnecessarily or beyond its stated purpose.

3.1 Account Management

Personal information is used to create, verify, and manage your account. This includes identity confirmation, account recovery, and maintaining security.

3.2 Financial Transaction Processing

The financial information you provide is required to process secure deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.

3.3 Fraud Prevention and Security

Session and transaction data is analysed to prevent unauthorised access, account hacking, and financial fraud. This directly contributes to keeping your account secure.

3.4 Customer Support

Your account and transaction information may be needed to provide support via 24/7 live chat and email. This information is used only to resolve issues.

3.5 Responsible Gaming Monitoring

tk99 monitors user gaming behaviour to promote responsible gaming. In line with the Responsible Gaming Policy, users showing unusual gaming patterns may be offered assistance.

3.6 Service Improvement

User experience data is analysed to improve platform performance and game layout. This information is used in aggregate form — not to identify any individual.

4 Data Storage and Security

tk99 applies industry-standard technical and organisational security measures to ensure that collected data is accessible only to authorised personnel.

4.1 Encryption and Transmission Security

All your data is encrypted and transmitted using SSL (Secure Sockets Layer) technology. This ensures that no third party can read or alter the data during transfer.

4.2 Access Controls

A limited number of trained tk99 staff are granted access to personal data only when required for specific job functions. Every access is logged and audited.

4.3 Data Retention Period

Data is retained for the duration that an account remains active and, after closure, for the period required to meet legal obligations. Once the required period has elapsed, data is securely deleted or anonymised.

4.4 Response to Security Breaches

In the event of a security breach, tk99 will notify affected users as quickly as possible and take the necessary corrective action. This may require users to change their password or have their account temporarily suspended.

5 Sharing Information with Third Parties

tk99 never sells personal information for commercial purposes or shares it with third parties without authorisation. However, sharing data may be necessary in certain circumstances:

5.1 Service Partners

Necessary transaction information is exchanged with mobile banking services such as bKash, Nagad, Rocket, and Upay, and with relevant banks, for payment processing. This information is used solely to complete specific transactions.

5.2 Game Providers

Game providers including Pragmatic Play, PG Soft, Evolution, JILI, and Spribe may receive technical session and gameplay data needed to run their game software correctly. Personally identifiable information is not shared with them.

5.3 Legal Obligations

Legally required information may be provided upon receipt of a valid order from a competent court or law enforcement authority. In such cases, tk99 provides the minimum amount of information possible in order to protect its users' legal rights.

5.4 Business Transfers

Should any change occur to tk99's business structure in the future, adequate notice will be given before any user data is transferred, and assurance will be provided that this Privacy Policy will continue to be upheld.

6 Cookies and Tracking Technologies

tk99's website and app use cookies and similar technologies to function properly and to improve your browsing experience.

6.1 Essential Cookies

These cookies are essential for maintaining login sessions, security verification, and the basic functionality of the platform. They cannot be disabled, as the service cannot be used without them.

6.2 Analytical Cookies

These cookies are used to analyse user navigation patterns and platform usage statistics. The data collected is used in anonymised form to help improve service quality.

6.3 Cookie Controls

You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may cause some tk99 services to not function correctly.

7 User Rights

tk99 is committed to giving its users transparency and control over their own data. You have the following rights:

• Right to Access: You may request to know what information has been collected about you.
• Right to Rectification: You may request that incorrect or incomplete information be corrected.
• Right to Erasure: Subject to certain conditions, you may request that your data be deleted.
• Right to Restrict Processing: In some cases, you may request that processing of your data be limited.
• Right to Portability: You may request your data in a structured, commonly used format.
• Right to Object: You may object to your data being used for marketing purposes.

To exercise these rights, contact our customer support team. Your request will be reviewed and a response provided within the designated timeframe.

8 Account Security

tk99 ensures the security of the platform's infrastructure, but an important part of account protection is the responsibility of the user.

• Never share your password with anyone else.
• Change your password at regular intervals and use a different password for each platform.
• Avoid logging in from public or shared devices; if unavoidable, fully end your session after logging in.
• If you notice any unusual activity on your account, notify our support team immediately.
• Be alert to phishing emails or messages — tk99 never asks for your password or OTP via email or message.

If you have any account security issue, our support team is available at all times via 24/7 live chat or email.

9 Protection of Minors

All tk99 services are for persons aged 21 and above only. Minors are strictly prohibited from opening an account or using the service.

Age is verified at registration and may be further verified during the identity confirmation process. If an account holder is found to be under 21, their account will be closed immediately.

If you suspect that someone you know who is a minor is using tk99, please notify our support team.

10 Changes to the Policy

This Privacy Policy may be updated from time to time due to business changes, the addition of new services, or legal requirements. For significant changes:

• The "Last updated" date at the top of the Policy will be changed.
• A notice may be sent to your registered email for important changes.
• Continuing to use the platform after changes have been made will be considered as your agreement to the new policy.

You are advised to check this page regularly to stay informed of the latest policy.

11 Contact

For any questions about the Privacy Policy, requests regarding your data, or complaints, contact the tk99 support team:

• Live Chat: 24 hours a day, 7 days a week — in both Bengali and English
• Email: [email protected]

The support team will review your request and respond as promptly as possible. To learn more about tk99's services, visit our About Us page.